I can’t access my virgin media email via outlook anymore after many years a virgin media customer.

[Hyden1]

When I tried to sign into my virgin media account, my primary email address was refused in favour of my recovery email address & my password was also refused. Does anyone know of a solution? Virgin media support haven’t a clue except to blame Outlook.

[Arissa_H · Accepted solution]

Hi Hyden1 👋🏼.

Thank you for posting, welcoming you onto our community forum 😊.

Sorry to see your email is not working when signing into Virgin Media account ☹.

Do you have a screen shot of what happens?

Have you tried this on additional devices?

When trying to sign in with the 👉🏼 app, please can you try to log in on our online website. 

Let us know how it goes. 

[Hyden1]

Many thanks for your help. Logging on directly to the online server is the only way I can retrieve my emails using my iphone and desktop. However being unable to change my log in details is my main issue with my virgin media.

[Beth_G]

Hi Hyden1

Have you tried removing your email account from Outlook and adding it back again?

If you do have a screenshot of what exactly is happening in Outlook, but with the personal details blurred, that would be great.

Thank you