Suddenly, last Wednesday 27th my virgin emails stopped working.
as in previous queries, when going through my virgin media I came up against no mailbox.
I contacted virgin, and was advised that my email hadn't been migrated across to my new account. I moved 18 months ago. Because I don't remember the password from the old account they tell me nothing can be done.
Councidently, I received a refund from virgin today, letter dated last Wednesday 27th, saying they had found a mistake in my old account and they were due me money. Hard to believe it's nothing to do with me loosing my email account, which I've had for 15 plus years.
Any advice on rectifying this would be greatly received.
Yes, I understand that, it was explained to me at length. However, what I don't understand is why I've lost my emails because someone didn't action the transfer of my account 18 months correctly, and because I trusted it was done correctly I didn't keep a note of the passwords, so therefor it's my fault?! Frustrating at best, very inconvenient!!