As ever more details are required, but please don't post any identifying information on this open forum
Can we assume that your opening comment re move recently is a typo?
So, best place to start is do you have a current VM broadband account?
If yes, does changing the account password make any difference,?
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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