Virgin Media Community

[LostAtSea]

I have an active VM account. I am the account holder. I can access my ntlworld emails via IMAP and Outlook, and on my iPhone.

But I can no longer access my emails via webmail (Windows 10, Chrome or Brave browsers). I get the error 'Connection error. The device is not available right now. Retry.'

Retry takes me back to the same error after 10-15 seconds

It has been like this for days

Can someone help?

Many thanks

[Alex_RM]

Hi LostAtSea,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues accessing your emails.

When going via webmail, can you confirm that it allows you to sign into your My Virgin Media account? 

If so, are you able to try a password reset?

Alex_Rm

[LostAtSea]

Thanks

Yes, I can access my VM account.

I changed my password, but it has not made any difference I am afraid - still 'Connection Error'

PB

[Alex_RM]

Thanks for confirming 🙂

So I can take a closer look I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm