Menu
Reply
LostAtSea
  • 2
  • 0
  • 0
Joining in
229 Views
Message 1 of 4
Flag for a moderator

I can't access my ntlworld emails on webmail any more

I have an active VM account. I am the account holder. I can access my ntlworld emails via IMAP and Outlook, and on my iPhone.

But I can no longer access my emails via webmail (Windows 10, Chrome or Brave browsers). I get the error 'Connection error. The device is not available right now. Retry.'

Retry takes me back to the same error after 10-15 seconds

It has been like this for days

Can someone help?

Many thanks

0 Kudos
Reply
Alex_RM
  • 6.31K
  • 328
  • 463
Forum Team
Forum Team
172 Views
Message 2 of 4
Flag for a moderator

Re: I can't access my ntlworld emails on webmail any more

Hi LostAtSea,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues accessing your emails.

 

When going via webmail, can you confirm that it allows you to sign into your My Virgin Media account? 

 

If so, are you able to try a password reset?

 

Alex_Rm

0 Kudos
Reply
LostAtSea
  • 2
  • 0
  • 0
Joining in
163 Views
Message 3 of 4
Flag for a moderator

Re: I can't access my ntlworld emails on webmail any more

Thanks

Yes, I can access my VM account.

I changed my password, but it has not made any difference I am afraid - still 'Connection Error'

PB

0 Kudos
Reply
Alex_RM
  • 6.31K
  • 328
  • 463
Forum Team
Forum Team
137 Views
Message 4 of 4
Flag for a moderator

Re: I can't access my ntlworld emails on webmail any more

Thanks for confirming 🙂

 

So I can take a closer look I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

0 Kudos
Reply