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chrissherwood1
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I can't access my Virgin Media emails !!!!

Hi, I cannot access my Virgin email account!
[REMOVED]
I have had this email for over 20 years!
I am no longer a Virgin customer but had no warning about this.
Can you please get me back into my emails?
What is the cheapest product that Virgin sell if I need to be a customer!

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dannylau
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Re: I can't access my Virgin Media emails !!!!


@chrissherwood1 wrote:

Hi, I cannot access my Virgin email account!
[REMOVED]
I have had this email for over 20 years!
I am no longer a Virgin customer but had no warning about this.
Can you please get me back into my emails?
What is the cheapest product that Virgin sell if I need to be a customer!


Virgin emails are only available to broadband customers, you may be able to get back in using the forgotten my password, if you can then migrate your emails to a new account such as gmail, but Virgin will not assist non customers and if it's been deleted it cannot be restored

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chrissherwood1
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Re: I can't access my Virgin Media emails !!!!

Thanks for your reply
The forgotten my password routine does not work.
Can you tell me if the emails have been deleted?
If I move back to Virgin will I get my Email account and emails back?
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DJ_Shadow1966
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Re: I can't access my Virgin Media emails !!!!

Hello

If you open https://email-checker.net/ and put your email address in then it will show if your email address still exists. If it has been deleted then I am afraid that VM cannot get the emails back.

Regards Mike

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chrissherwood1
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Re: I can't access my Virgin Media emails !!!!

Thanks
It says;
BAD Unable to connect to any one of mail servers for [REMOVED]
So I assume that it has gone...

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dannylau
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Re: I can't access my Virgin Media emails !!!!


@chrissherwood1 wrote:
Thanks
It says;
BAD Unable to connect to any one of mail servers for [REMOVED]
So I assume that it has gone...

unfortunately yes

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karlwhitfield13
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Re: I can't access my Virgin Media emails !!!!

I wonder if in theory - if the former email is made available again you could either sign up and recreate it or create it as an alias to forward emails sent to  to your new inbox.

i assume (and hope) not to be honest because of the security implications but it's a thought

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jem101
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Message 8 of 9
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Re: I can't access my Virgin Media emails !!!!

In theory yes, but in practice no, as VM's policy is to permanently retire old email addresses. In addition VM no longer let users create new 'legacy' email addresses, ie ntlworld, blueyonder or virgin.net.

chrissherwood1
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Re: I can't access my Virgin Media emails !!!!

Thanks for your help, it looks as though I will be moving to Gmail and never using Virgin Media again...