I can receive Virgin email on my iphone but am unable to send or forward mail

[Endressen]

This problem arose some days ago and I have been unable to sort it. Today I rang Virgin media for assistance. After being transfered to four different people over a period of 2 hours (then cut off) the problem is still not solved. It was in fact worse, as my laptop email stopped working. I have managed to resolve the problem with my laptop but still have the problem with my iphone. Hopefully someone may be able to assist?

[用心棒]

Not being able to send maybe due to inclusion of your network's public IP Address on a block list that Virgin Media use to protect their sending (SMTP) server  When the problem next occurs check this by::

1. browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
2. go to https://www.spamhaus.org/lookup/
3. enter the Your IP address is value (from step 1) in the Search single IP, domain or hash field and select Lookup
4. follow the advice offered

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