Menu
Reply
Imspartacus1
  • 10
  • 0
  • 1
Tuning in
483 Views
Message 1 of 8
Flag for a moderator

I can not access email again (main email account)

My main email account will not let me in again ,Last time this happened after hours on the phone and web chat still no fix ,then I posted on this forum and one of the support team figured it out ,please help again thanks 

0 Kudos
Reply
Imspartacus1
  • 10
  • 0
  • 1
Tuning in
480 Views
Message 2 of 8
Flag for a moderator

Re: I can not access email again (main email account)

I'm hoping the fix will be in my old notes on my account
0 Kudos
Reply
Imspartacus1
  • 10
  • 0
  • 1
Tuning in
425 Views
Message 3 of 8
Flag for a moderator

Cannot log into my primary email ( it’s done it before

can someone from Vm please message me ,it took weeks last time phoning and emailing and how to resolve the issue will be in my old notes on the account ,it was a technical issue on your side last time so I’m pretty sure it’s the same again as I’m getting the same message as before when I try to log in thanks 

0 Kudos
Reply
Graham_A
  • 16.56K
  • 2.33K
  • 7.08K
Very Insightful Person
Very Insightful Person
416 Views
Message 4 of 8
Flag for a moderator

Re: Cannot log into my primary email ( it’s done it before

Staff response times are currently around seven days.  Repeat posting will not get your issue looked at any quicker.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Alex_RM
  • 4.54K
  • 260
  • 345
Forum Team
Forum Team
275 Views
Message 5 of 8
Flag for a moderator

Re: Cannot log into my primary email ( it’s done it before

Hi Imspartacus1,

 

Sorry to hear you're having an issue with your emails again.

 

As it's been some time since we last spoke to you, I've popped you over a private message to go through security and get a few more details from you.

 

Alex_Rm

0 Kudos
Reply
Lisa_CC
  • 4.12K
  • 240
  • 491
Moderator
Moderator
240 Views
Message 6 of 8
Flag for a moderator

Re: I can not access email again (main email account)

Hi @Imspartacus1,

 

My colleague Alex is currently out of the office but I've been looking at your email issue whilst she's away. I've checked the IT ticket and it is still open with IT however I've raised a new ticket to a different Team to see if they can help get a move on.

 

Thanks,

 

Lisa

0 Kudos
Reply
Imspartacus1
  • 10
  • 0
  • 1
Tuning in
235 Views
Message 7 of 8
Flag for a moderator

Re: I can not access email again (main email account)

Thanks Lisa 

0 Kudos
Reply
Imspartacus1
  • 10
  • 0
  • 1
Tuning in
144 Views
Message 8 of 8
Flag for a moderator

Re: I can not access email again (main email account)

Still no access, how long am I supposed to wait for this service to be sorted ? 

0 Kudos
Reply