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bruceebru
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I am still getting mail from already blacklisted senders, and it says the sender is already blacklisted

I I am still getting regular mail from already blacklisted prolific senders, and when I try to blacklist them it says 'the sender is already blacklisted'. So why then am I still getting mail from them? I've tried to spam them but for some it won't allow it, WHY???

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用心棒
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Re: I am still getting mail from already blacklisted senders, and it says the sender is already blacklist

Review ☰ > Settings > ▸ Email > Filter Rules list to make sure that either the Blacklist rule is the first entry or that none of preceding rules are set not to processes subsequent rules. Post back here if issue remains and I will flag to the forum team.

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bruceebru
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Re: I am still getting mail from already blacklisted senders, and it says the sender is already blacklist

Hi 用心棒   Very Insightful Person,

Thank you for your reply. I've gone into that settings and 'Blacklist' is already in there, it's the only one Good heart. I have also checked in the blacklist and there are loads of spam addresses in it. I should point out that I have only noticed it in my 'blueyonder' emails, which is a secondary account, this was set up to retain my original email address because all of my business and personal contacts use it. Although I don't receive any emails at all into my Virgin media address.   

Kind regards,

Bruceebru

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用心棒
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Message 4 of 7
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Re: I am still getting mail from already blacklisted senders, and it says the sender is already blacklist

Issue flagged to the forum team; be aware it can take them a few hours / days to respond. 

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Gareth_L
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Re: I am still getting mail from already blacklisted senders, and it says the sender is already b...

Hello bruceebru

Thanks for your post and sorry to read the above 

So I can get this investigated and fixed, I will need to pass security with you by private message

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: I am still getting mail from already blacklisted senders, and it says the sender is already b...

Thanks for those answers bruceebru

Sorry I forgot to ask if you can also send me a list of the senders address please 

This way I can liaise with our Internet Security Team and see what can be done 

Gareth_L

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bruceebru
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Re: I am still getting mail from already blacklisted senders, and it says the sender is already b...

 

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