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I Want to delete my ntlworld email

colinm1960
Joining in

Recently my ntlworld email was hacked. I have decide to get rid of this email, but am unable to do so.

Any help out there.

I can't log in to my settings to delete it

2 REPLIES 2

Beth_G
Forum Team
Forum Team

Hi colinm1960,

Thank you for your post. I'm really sorry to hear your email account has been hacked.

If you are still an active customer with us, and this email address is your primary email on the account, I'm afraid that we won't be able to delete it. However we can change the password and lock the account to kick any potential users with access out, and to prevent any further access.

However if it is a secondary email account, we will be able to get this deleted for you without any problem.

I've dropped you a private message so I can help further. Please look out for my message over at the purple envelope.

Thank you

Beth

John_GS
Forum Team
Forum Team

Hi @colinm1960 

Thanks for joining us on PM and allowing us to fix the email issue for you.

Do pop back to the community if you ever need further assistance. 

Best wishes.

John_GS
Forum Team


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