I Cannot reset my password just goes round in circles

[bcc1958]

I Cannot reset my email password just goes round in circles

[davidw181]

Same here, every time I go into edit on my email account to change the password I get the same message. "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

It's not the account holder email account

[davidw181]

I also get this message on my webmail: The provided login data to access e-mail server imap.virginmedia.com seems to be wrong. Please correct them.

[Kath_F]

Hi bcc1958, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with resetting your password. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi davidw181, 

Thanks for taking the time to post about your issues in the Community too. ⭐

I'm sorry to hear you're having an issue with resetting a secondary account password. It sounds as though you've not set up security questions on the secondary account so have been unable to continue in the process. This is something we can help with though so I've also sent you a private message to confirm security. 

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi davidw181, 

Thanks for coming back to me via private message. 

I'm happy to hear things are all resolved for you now. 

If you have any further issues, pop back and let us know in the Community. 

Many thanks, 

[Kath_F]

Hi bcc1958, 

Thanks for sticking with me via private message. 

I'm glad I was able to help get things resolved for you. 

Should you have any further issues, please pop back and let us know here so we can help further. 

Thanks,