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Husband cannot access emails via Gmail

moggy03
Joining in

Hubby access his emails via the Gmail app.

Today it denied him access stating it required password to be entered. As he is not the primary account holder, I am, how can we change his password WITHOUT it affecting mine

 

 

 

 

 

1 REPLY 1

Kath_F
Forum Team
Forum Team

Hi moggy03, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear your husband is having issues with accessing his emails. It sounds as though the email account has been locked. There are some steps you'll need to follow in order to resolve this. 

Please log in to My Virgin Media here using the secondary account details > Click on Account settings > Virgin Media Mail settings > scroll down to the App password section and click the Generate new App password button.

You should get a pop up message asking you to verify your email address and you'll need to use a 3rd party email address to continue. You'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you can then update the mail password.

Wait 10 minutes and the Virgin Media email address should unlock. 

These changes have been put in place as Multi-factor authentication (MFA) is now required. Just as a side note, when logging in to My VM, you will continue to use your current log in details. 

Please let me know how you get on and apologies for the inconvenience.

Thanks, 

Kath_F
Forum Team

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