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How to reset email password on secondary account

I need to log into a secondary email account from my main account but can't remember the password after much guessing. Is there a way to reset without having to contact VM? Thank you.

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Re: How to reset email password on secondary account

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Graham

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Re: How to reset email password on secondary account

Thanks for your prompt response. Unfortunately I have deleted it from there and can't set it up again as it says the email is taken.

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Re: How to reset email password on secondary account

If you have deleted the secondary account from the Manage Accounts section then it is gone for good I'm afraid.

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Re: How to reset email password on secondary account

Hi Missus_Grrr,

 

I've had a quick peek at your account but I'm unsure whether I'm looking at the correct account. I'll send you a Private Message so I can check as it depends on the activity in the background to see if it's too late or not to revert it. Please reply back to my Private Message so I can take a look.

 

Thanks,

 

Lisa

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