Virgin Media Community

[BDickson]

Hi,

How do I delete and old unused blueyonder email account from my alternatives list. This is down to this email address being bombarded with Norton/Macafee phishing emails.

Thanks

[Graham_A · Accepted solution]

If it is showing as an alternative email address on the My Profile page it is an alias of the primary email address and cannot be removed.

If it is listed on the Manage Accounts page click on view/change and then select Delete account and confirm the change.

[BDickson]

Hi,

It is showing as an alternative, so is the only way of stopping these phishing emails from 'Norton' and 'Macafee' to delete my blueyonder email account and start a fresh email?

[Graham_A · Accepted solution]

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@BDickson wrote:

Hi,

It is showing as an alternative, so is the only way of stopping these phishing emails from 'Norton' and 'Macafee' to delete my blueyonder email account and start a fresh email?

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@BDickson wrote:

Hi,

It is showing as an alternative, so is the only way of stopping these phishing emails from 'Norton' and 'Macafee' to delete my blueyonder email account and start a fresh email?

---

Unfortunately it isn't possible to delete a primary blueyonder email address as it is tied into the VM log in systems.

However, if it is the rogue Norton and McAffee spam you want to obliterate it seems that they all contain an invalid sent date so can be dealt with by a filter.

See this post for the details:

https://community.virginmedia.com/t5/Email/Norton-and-Mcafee/m-p/4614141#M212217

[BDickson]

Hi Graham,

Just to say thank you, the new filter is indeed working on these awful Norton/Macafee phishes.

Much appreciated

Brian