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james_a_c
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How to get old ntlworld email closed down

Hi

I left Virgin Media six months ago, but the ntlworld address I had is still active.

The webmail page on the VM website is no longer accessible but I am still getting emails forwarded from the account, and can still access it using an email client.

How can I get this closed down?

 

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Graham_A
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Re: How to get old ntlworld email closed down

The VM Forum Team should be able to help you with this when they reach this thread in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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james_a_c
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Re: How to get old ntlworld email closed down

I guessed as much and will wait for contact.

Thanks

 

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Lisa_CC
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Re: How to get old ntlworld email closed down

Hey there james_a_c and sorry that your old email account is still showing as active after disconnecting with us. Our system does to periodic checks but some maybe missed. I'll send you a Private Message so I can grab some details and delete the email for you. If there are other email accounts associated with your old account, we'll get them all deleted too.

 

Please reply back to my Private Message so I can do this.

 

Thanks,

 

Lisa

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Lisa_CC
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Re: How to get old ntlworld email closed down

Thanks for the details via Private Message @james_a_c and I've asked our IT Team to delete the specified emails. It can take up to 10 days but please let us know if they are still active here so we can check again.

 

Thanks,

 

Lisa