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How to delete VM email account

On our wavelength

Hi can someone help and point me in how to close/ delete my VM email account.  I set it up when I signed to VM but do not use it so would like the email account closed.  I don't see an option to close the account in the settings.




Very Insightful Person
Very Insightful Person

@cc1970 Is the email address concerned the one you use to sign into your primary My Virgin Media account when accessing online bills etc?


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Forum Team
Forum Team

Hi cc1970

Thanks for posting and welcome back to the community.

Please can you confirm the answer to @Graham_A question and we'll proceed (thank you as always).


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

On our wavelength


No its not the email I use to login to virgin media as that is completely different.  Duriing my signup process to virgin media I also setup a email address and its just full of spam so would like to delete this email account/ close my email account.



Thank you for confirm that information @cc1970

We can certainly take a look to see if we can remove this mailbox for you if it is not used to gain access to your online account at all. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

Here to help 🙂
Virgin Media Forums Agent