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mdm405190
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How to close ntlworld account

Can anyone please advise how to close my ntlworld email account?

we were ntlworld then virgin media customers but then moved to a non virgin media area

My ntlworld email address is still live but I’ve began receiving a constant stream of hacking emails and I need it closing down ASAP please

I don’t have any old ntlworld or virgin media account details, and I don’t know what to do to close it?

any help is greatly appreciated, thank you.

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HowardML
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Re: How to close ntlworld account

You can't close it yourself but a member of VM's staff on this Forum will be along in 24 hours or so to help you do it. In the meantime do not post any details of this address here. The VM team member will ask for all the details they need to help via a private conversation. So wait here, watch the thread and your issue will get dealt with.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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mdm405190
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Re: How to close ntlworld account

Many thanks for your quick response...much appreciated.

Alex_RM
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Re: How to close ntlworld account

Hi mdm405190,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for the late reply, I've popped you over a private message so I can get a few more details from you in order to help (purple envelope, top right hand corner)

 

Alex_Rm

AeroB_
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Re: How to close ntlworld account

Hi Guys

I have the same issue regarding closing an old NTLworld email and being sent alot of spam emails from that email address - We move to a non VM area a few years ago so havent got access to my old VM account

Can someone help me with this 

Thanks

 

 

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John_GS
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Re: How to close ntlworld account

Hi AeroB_

 

Thanks for posting. My apologies for the delayed reply.

 

I'll PM you now to assist you further with this email

 

Kind regards,

 

John_GS
Forum Team

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John_GS
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Re: How to close ntlworld account

Thanks for joining me on PM @AeroB_

 

Just to update this thread, you're going to get the former account holder to contact me (can do on this thread, that'd be ideal) and we can get this sorted 🙂

 

Have a good evening 🙂

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Apple61
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Re: How to close ntlworld account

Hi, I’m having issues with my old ntlworld account. A lot of scam emails. Can one of the mods please help to close it down.

I look forward to your reply.

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John_GS
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Re: How to close ntlworld account

Hi Apple61

 

Thanks for posting and welcome to the community.

 

I'll PM you to assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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