Virgin Media Community

[Onetime77]

Can anyone please advise how to close my ntlworld email account?

we were ntlworld then virgin media customers until 2 years ago when we moved to a non virgin media area

My ntlworld email address is still live but I’ve began receiving a constant stream of hacking emails and I need it closed down ASAP.

i don’t have any old ntlworld or virgin media account details, and I don’t know what to do To close it

any help greatly appreciated

[Graham_A · Accepted solution]

The Forum Team should be able to arrange this for you.

They will reach this thread in a day or so.

[Beth_G · Accepted solution]

Hey Onetime77,

Thanks for posting and welcome to the community.

I'm really sorry to hear you've been receiving scam emails.

I'll be more than happy to help out with this, I'll pop you over a PM so we can discuss this from there.

Check out the purple envelope for a message from me.

Regards,

Beth

[trevski_1965]

Hi Beth, could you do the same ntlworld closure for me please?

[Alex_RM]

Hi trevski_1965,

Thanks for posting and welcome to the community 🙂

I've popped you over a private message so I can get a few details from you in order to help (purple envelope, top right hand corner)

Alex_Rm

[Tim17Nov20]

Hi, I have another ntlworld.com e-mail address that needs closing. Could you please send details.

Thanks, Tim

[Hollie_B]

Hi there @Tim17Nov20 

Welcome to the community and thank you for your post. Not a problem, we can get the email address deleted for you. 

I'll pop you a private message now to take details and go from there 🙂 

Thanks, 

[Hollie_B]

You're both very welcome  @Onetime77, please let us know if there is any further help we can provide now or in the future. 

Have a great weekend and stay safe. 

Thanks. 

[Anonymous]

Hi, Please could you help me as well?

I have 2x NTLWorld email addresses that I believe are orphaned and have been hacked and would like to close and have deleted.

My login no longer recognises my email address or password so unable to login to request the closure myself.

I was a VM customer many years ago but no longer an account holder.

Thanks Graham

[Emily_G]

Thanks for the post Grahamb47.

We do advise to keep your query to one thread to avoid confusion, I'll pop you over a message on your other thread.

Thanks, Emily.