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How to close an email account

I left Virgin in 2015 and moved to a non Virgin area. I was told my email would be closed in 100 days and consequently transferred all my accounts to my new email address. 
my Virgin account is still open and periodically I go in and clear it down. I did try to close it on the Virgin page but couldn’t gain access. I have now been hacked on this account and now want it closed permanently. How do I go about it?

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Re: How to close an email account

Hello

Due to the nature of your query.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: How to close an email account

Hi grahamsykes,

 

Thanks for posting on our Community Forum. I am really sorry to hear that your old email account was not shut down when it was suppose to, and that it has now been hacked.

 

I can certainly help to get the mailbox deleted for you - I have sent you over a PM so I can take some further details.

 

please check out the purple envelope for my message.

 

Beth

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Re: How to close an email account

Hi grahamsykes,

 

Thank you for confirming the requested details over PM 🙂

 

I have now sent off a request to our IT department so they can properly delete the mailbox, under the reference:  P010270814

 

It shouldn't take too long before they let me know that the mailbox has been deleted. Once they do, I will let you know from here.

 

If you need anything else from us in the meantime please do let us know.

 

Enjoy the rest of your Sunday.

 

Beth

 

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Re: How to close an email account

Hi @grahamsykes,

 

Just popping back to confirm that the mailbox has now been deleted.

 

Kind regards,

 

Beth

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Re: How to close an email account

Hi Beth

Many thanks for getting this matter sorted for me. 

Best wishes

Graham Sykes

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Re: How to close an email account

No problem at all, Graham

 

Take care and stay safe 🙂

 

Beth

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