How to change passwords or delete email addresses when no Virgin Media Account?

[mark_popham]

I left VM in February 2021. I was informed by VM that the associated e-mail addresses would stop working 90 days after disconnection but they are still active. A friend's @blueyonder.co.uk e-mail was hacked yesterday and I replied to one of the spurious e-mails so at the very least I want to be able to change the passwords for my e-mail addresses in case these are now, or might in the future suffer a similar fate. However the only way to do this myself appears to be via the Virgin Media account that no longer recognises the main e-mail address as an ID.

I suppose the correct thing to do is to get all the old addresses deleted as per the disconnection e-mail.

Anyone know how to get either of things to happen?

[Chris_W1]

HI mark_popham, thanks for the message and sorry to hear that the email is still live. This does happen on occasion. I will send you a private message so that this can be looked into further for you . ^Chris 

[Chris_W1 · Accepted solution]

Hi mark_popham, thanks for messaging us over PM and we are glad to hear that this has now been resolved. Please let us know if you need anything and have a good day. - Chris.