10-10-2019 20:53 - edited 10-10-2019 20:55
I have an old ntlworld.com email account. I do not want to lose my email address that I have had for many years but it has been hacked badly and I urgently need to change my password. How do I do this?
on 10-10-2019 21:13
Hello jecvilla,
Welcome to our community forum page, it's great to have you on board.
I'm sorry to hear that your email account has been hacked and I have now sent you a private message so we can look at resetting the password so you can regain access.
You will be able to access your private messages by clicking on the purple envelope which is located at the top right hand side of your screen.
Regards,
Dean C
on 10-10-2019 21:14
A two part answer.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-10-2019 22:20
Hi Graham, I am a Virgin Media customer but my ntlworld email account that is linked to Virgin Media doesn't show up when I do what you say so I cannot select it. It is very confusing and all this time the fraudsters are still having access to it.
on 10-10-2019 22:24
Dean's post crossed with my reply. Please do reply to his private message, as he has access to internal tools that are not available to community members.
That said, I would readily repeat my original response.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-10-2019 22:30
Thanks Graham
I was worried Dean might have been another fraudster after today's events. The fraudsters had got onto my Amazon account, spent £400, managed to hide their orders so they didn't show on Amazon and delete Amazon's emails to me. I have now given Dean the info he required.
on 10-02-2020 12:34
I have just had my email account hacked for the second time and had the same thing with Amazon.
Is the virgin site so unsecure
on 10-02-2020 12:42
Hi kennethsimpson,
Thank you for your post. I'm sorry to hear about this.
Have you been able to reset the password for the account?
^Martin
on 09-01-2021 09:48
The same thing has happened to me today on my ntl email address. Can I get help to change my password please?
on 09-01-2021 09:52