I have an old ntlworld.com email account. I do not want to lose my email address that I have had for many years but it has been hacked badly and I urgently need to change my password. How do I do this?
lf you are a current Virgin Media broadband customer and your NTL email address is correctly linked to your account then follow these instructions: Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
If you are not a current customer then you are unlikely to be able to change the password. The account should have been deleted 90 days after you ceased to be a customer. Unfortunately, VM do not seem to be very good at sticking to their T&C's in this regard.
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Hi Graham, I am a Virgin Media customer but my ntlworld email account that is linked to Virgin Media doesn't show up when I do what you say so I cannot select it. It is very confusing and all this time the fraudsters are still having access to it.
I was worried Dean might have been another fraudster after today's events. The fraudsters had got onto my Amazon account, spent £400, managed to hide their orders so they didn't show on Amazon and delete Amazon's emails to me. I have now given Dean the info he required.