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CBSussex
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How long for email password change to be activated

on ‎11-08-2021 18:33

A linked email account has been blocked. Updated the password over 24 hours ago but still cannot use email. 

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Graham_A
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Re: How long for email password change to be activated

on ‎11-08-2021 18:42

@CBSussex wrote:

A linked email account has been blocked. Updated the password over 24 hours ago but still cannot use email. 

It should not take that long.  What error message do you get when trying to access the account via webmail:

https://mail2.virginmedia.com/

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Graham

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CBSussex
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Re: How long for email password change to be activated

on ‎11-08-2021 19:00

Response is "We didn't recognise the username or password you entered. Please try again."

Had confirmation automated email to main account when password on linked account was changed.

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Graham_A
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Re: How long for email password change to be activated

on ‎11-08-2021 19:23

@CBSussex The VM Forum Team will need to investigate why this is happening.

They will respond in due course.

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CBSussex
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Re: How long for email password change to be activated

on ‎11-08-2021 20:00

Thanks

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Laurie_C
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Re: How long for email password change to be activated

on ‎11-08-2021 20:20

Hi CBSussex.

 

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having some problems with your email account.

I'd be more than happy to look into this for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
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