How do I get my account in- disabled and why did it happen in the first place?
Hi I have a number of accounts and my son uses one which was set to copy emails to my main account. It now shows as disabled - how can I get it reinstated again? He has been hacked in various social media accounts so do t know if that is the problem. Funnily enough I still get copies sent to my other account so it seems to be useable by others to send emails to but just disabled. Any ideas who I contact about this?
Once you have reset the password leave it at least 30 minutes before trying to access the email account.
If that fails, the best thing to do is to wait here for one of the Forum Team (VM employees who support this forum). They will contact you via the forum and take the details by private message. It may be a day or so before they reach this thread but provided that you are still a VM Broadband customer they will be able to get this sorted for you.
In view of the hacking activity, once you regain access to the account you should follow all the advice here to secure the account against a further hack.
Re: How do I get my account in- disabled and why did it happen in the first place?
Quick question and it might seem a bit obvious but do you currently have a live Virgin Media broadband account?
Secondly, when you say it doesn't recognise the username, is that when you try to log into the my.virginmedia website using the main (presumably your) login details (username and password) or when you try to reset your son's email address?