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How do I find where to change my blue yonder email password?

Tuning in

My virus can says I should change my blueyonder password . I have done it before through my Virgin Media Account but I can’t find the option to change it on the new web site . Also my latest blueyonder emails are not in the VM emails but are in my Mail App . Any help would be great 


Very Insightful Person
Very Insightful Person

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Forum Team
Forum Team

Hi jamesBond1, 

Thanks for taking the time to post about your issues in the Community.

I can see that Graham_A has given some excellent advice on how you can change the password but I just wanted to pop by and let you know, we are here to support you if you need further help. 

Pop back here and let us know how the steps above worked. If they didn't then we can help from here. 

Keep us posted. 😁


Forum Team

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