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Spartan_C10
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How do I delete my old ntlworld email addresses?

I am no longer a (individual) VM customer as I married and we couldn't combine accounts, we kept my wife's VM account which I'm now within but I lost access to my old control panel.

It's over 4 years since I ended my VM account however I still receive email from my old ntlworld.com email address's (I have two). Worryingly security services I subscribe too tell me the email address and password are being sold on the black-market. When I left I was told the account would be deleted but this hasn't been the case - I prefer to have the address deleted however, I cannot log into VM as my old user account has been deactivated, and the email address is not recognized in order to reset the password.

Can the VM team please help ?

When we moved I was told by VM that my emails would no longer continue to work. That clearly was not true!

I only get spam now on these old accounts :(, so definitely want them deleted 

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Graham_A
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Re: How do I delete my old ntlworld email addresses?

The VM Forum Team should be able to arrange this for you.  They will respond to this thread in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Jodi_S
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Re: How do I delete my old ntlworld email addresses?

Hi Spartan_C10,

 

Welcome to our community and thanks for posting. Sorry to hear that your email address was not deactivated when you cancelled your services with us.

 

I will pop you over a private message to take the details of your email and we can get this deleted for you.

 

Click on the purple envelope to accept the chat.

 

Kind regards Jodi

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Dexgayle
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Re: How do I delete my old ntlworld email addresses?

Hi Jodi, I have the same issue, please contact me too

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Steven_L
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Re: How do I delete my old ntlworld email addresses?

Hey @Dexgayle,

 

I can help you with this but we would need to do this via a private message.

 

 

I will send over a private message now, so that we can get started and raise the ticket with our team to get the email address removed.

 

 

Regards

Steven_L

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Spartan_C10
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Re: How do I delete my old ntlworld email addresses?

Hi Steven_L,

Thanks for your offer to help.

What's the next step please.

Spartan_C10 (Andy)

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Graham_A
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Re: How do I delete my old ntlworld email addresses?


@Spartan_C10 wrote:

Hi Steven_L,

Thanks for your offer to help.

What's the next step please.

Spartan_C10 (Andy)


The next step is to reply to the private message that @Steven_L  has sent you.  Check the purple envelope in the top right corner of this page if you haven't already seen it.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Ryan_N
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Re: How do I delete my old ntlworld email addresses?

Have you been able to locate the private message? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Ryan_N
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Re: How do I delete my old ntlworld email addresses?

Just to confirm it was Steven_L who sent the PM 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Spartan_C10
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Re: How do I delete my old ntlworld email addresses?

Hi Ryan, I checked the mail (purple envelope) but didn't find a message from Steven_L

😞

Please resend

 

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