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Gemkg
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How do I delete an old virgin media email account

I haven’t been a virgin media account holder for about 3 years now but still used my email account. It has been hacked and is still currently being hacked constantly. I have contacted virgin media and they said there’s nothing I can do. It’s so frustrating no one can help, I just want to delete the account. Can anyone help?

Thanks

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MissPasko
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Re: How do I delete an old virgin media email account

You have come to the right place, Gemkg.

As you may know, the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).  It is especially galling that the front line telephone staff can't be trained to get the ball rolling immediately, instead telling you NOTHING can be done.

Only VM staff can raise a ticket to get the mailbox deleted manually. The friendly Forum Team will visit this thread in the next few hours (or days?) and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through mailtester.com.

In the meantime, if you still have access via an email client (Try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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Steven_L
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Re: How do I delete an old virgin media email account

Hey Gemkg and welcome to the Virgin Media community.

 

Sorry to hear that your mail address has been compromised as @MissPasko advised so greatly above that we can get this deleted for you by raising a ticket with our IT team that will take up to 5 working days to be completed.

 

I will send over a private message for you now, so that I can obtain the correct details and get the process started.

 

Regards

Steven_L

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Vergingon
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Re: How do I delete an old virgin media email account

Hi Miss Pasko,

I realise this post is a long time after yours, but you'll understand why from what follows.

My virgin.net email account was hacked in 2019, and since about December I've been trying to get the account deleted. I first of all searched on the forum and found that by submitting a message to 'someone' in Virgin Media I could get them to do the job. HOWEVER because I hadn't used the email account for a while I'd forgotten my password, so I requested a reset (twice). I didn't get a message with the necessary link, so I raised a complaint with Virgin Media. After much 'tooing and froing' got me nowhere, I raised the issue with CISAS. Time passed and I'd not heard back so I contacted CISAS, to be informed that they hadn't received my stuff. I resubmitted everything (including the dog's birthday!) and waited.....and waited... A few weeks back I got their adjudicator's decision. Big deal, I'm owed an apology from Virgin Media (I'm not holding my breath - they'll probably email one to my virgin.net account!) and CISAS consider the hacking thing and my resulting request for account deletion comes under GDPR so is outside their remit. Having taken lomger than we've had Covid-19, all they could come up with was a) ask Virgin Media b) talk to another body who could deal with data protection matters.

I'll stop ranting now as words fail me - the reason for this diatribe is to perhaps save anyone else wasting time contacting CISAS.

All the best!

 

 

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