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How do I close my blueyonder email , it’s been hacked

Gil270723
Joining in

hi peeps, I’m desperate for help please. I have been using a blueyonder email for years, it was hacked on 20/07/2023 and I’ve had no luck in trying to close it down, change the password or regain control. I’ve tried to speak to the VM team but no help. The hacker has taken over my Facebook account, Instagram and twitter and my blueyonder email. Please can someone give me some guidance 

2 REPLIES 2

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Gil270723,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have had this happen to you, I can certainly go about closing off the email with you, for me to do so I will need to confirm some information with you in a quick private message. If you have not used this service before you can access it via the envelope at the top of your screen.

Joe

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Gil270723,

Thanks for that private chat, glad we were able to go about rectifying your issue and closing everything off.

If you do need anything further or have any other questions, please do reach out and we can look into them with you.

Joe