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How do I access the account of recently deceased wife?

mitch118
Joining in

Wife was using a blueyonder email account I added to my account years ago. I realise I can delete the account thru Settings but, can I add it to say Office 365 (Outlook) and clean it up before I delete it? 

How do I find out what the password is please?

Thanks

 

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @mitch118 

Welcome to our community forums and thank you for your first posts.

Thank you for your query regarding your Wife's account. Typically, you should be able to change the password as seen here https://www.virginmedia.com/help/billing-and-payments/login-problems However in your case, to look into the best way to help, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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