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Adeewest
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How can i add a ntlworld email address on a i phone 7

I need to add my ntlworld email address to my I phone 7, can anyone advise how, as when I try it would not accept the account

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MissPasko
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Re: How can i add a ntlworld email address on a i phone 7

Here are the settings required:  https://www.virginmedia.com/help/virgin-media-mail-how-to-use-email-with-mail-clients

But some apple devices with older operating systems seem to get confused and retain unwanted server settings.  You have to make sure all the old email address/account information is deleted including all servers that are VM related.  I found that changing the name of the server and saving it would then allow me to delete it.  When all clear you can start again, making sure to use the virginmedia.com IMAP and SMTP servers, and port settings as shown in the link.

If you still have problems, tell us what stage you get stuck at, or what error message you get.  Show a screen shot if possible, but block any personal details.

p.s. this post often helps people

https://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-D...


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Adeewest
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Re: How can i add a ntlworld email address on a i phone 7

Unfortunately this does not work, I need to know how to add a vitgin media account  to my I phone 7,usingsettings-password &accounts-add account

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Adeewest
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Re: How can i add a ntlworld email address on a i phone 7

Note this is required for a ntlworld email address gthat vm uses, not their virginmedia email address

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Graham_A
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Message 5 of 35
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Re: How can i add a ntlworld email address on a i phone 7

All legacy VM domains, including Ntlworld can use the unified Virginmedia email settings, as per the link already provided.

The settings can also be found here:

https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438/jump-to/first-unread-m...

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Adeewest
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Re: How can i add a ntlworld email address on a i phone 7

Thanks Graham, however this does not shown me how to do it so I am no further on as all it says is .it cannot verify the account

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Sololobo
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Message 7 of 35
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Re: How can i add a ntlworld email address on a i phone 7

https://support.apple.com/en-gb/HT201320




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Graham_A
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Message 8 of 35
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Re: How can i add a ntlworld email address on a i phone 7

I am aware that you have had problems recently with the ntlword address, but you have posted elsewhere that these were eventually resolved.  As you are getting a 'cannot verify' message can you confirm that you can now fully access the email address concerned via the VM webmail page https://mail2.virginmedia.com/ ?  Have you been able get it working on any other device/email client?

I do not have any apple devices to look at the steps on, but there are a lot of screen shots of the various settings pages in the 2nd link that MissPasko posted above.

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Anankha
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Message 9 of 35
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Re: How can i add a ntlworld email address on a i phone 7

My ntlworld accounts work fine on iPad & iPhone.
To add an account you go to Settings>Passwords & Account’s>Scroll down to Add Account>choose Other>Add Mail account & enter:
Your name.
Email address
Password
Description of the account
And click next, this should set up the account automatically with the virginmedia servers.
If not then find the account in the accounts list & open it, there you can edit the servers etc.

Adeewest
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Message 10 of 35
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Re: How can i add a ntlworld email address on a i phone 7

I finally got my Ntl email address sorted today and can now get the emails associated with the account  hence I want to get my emails on my iPhone 7 and am now stuck

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