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pgalea
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Hotmail emails not being received

Hi

For the past three weeks I've not been receiving emails from Hotmail.com.  

Basically someone has tried to send emails to my blueyonder.co.uk from their hotmail.com address and they are not arriving.

Ive logged in to webmail and checked the spam folders etc but nothing.

Anyone else experiencing this problem?

Thanks,

Philip

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Graham_A
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Re: Hotmail emails not being received

I'm having no problems receiving emails Hotmail addresses.

It would help diagnosis if you could get the rejection message that the sender is receiving and post it here, suitably redacted of personal details.

________________________________
Graham

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Martin_N
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Re: Hotmail emails not being received

Hi pgalea,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to for the issue you're having with your email address. 

 

As requested by Graham_A would you be able to provide the rejection message?

 

^Martin

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pgalea
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Re: Hotmail emails not being received

Hi I finally got a chance to look at the problem with the person who trying to email me.  I've raised the rejection header with the outlook.com team. Looks like some sort of socket closed error in the guts of outlook.com after 26 retry attempts.

I'm hoping it's just some sort of bad configuration or SPF related issue.

The only other thing is virginmedia is actively blocking stuff based upon misconfigured SPF config.

 

I'll upload the headers later when I have them, redacting certain bits.

 

Philip

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Martin_N
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Re: Hotmail emails not being received

Thank you for that information. 

 

When you have further information please do let us know. 

 

^Martin

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ravenstar68
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Re: Hotmail emails not being received

Are you able to share the rejection message?

Tim

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pgalea
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Re: Hotmail emails not being received

I don't have the rejection header at hand, but once I have access to it I'll be able to share it.  Microsoft support are also on the case looking into the problem.  As I say last successfully received message from that contact was about 3 weeks ago from their hotmail.com email (via outlook.com), to my blueyonder.co.uk account. 

Everything since has failed.

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Martin_N
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Re: Hotmail emails not being received

Thank you for that. Please do share that when possible. 

 

^Martin

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ravenstar68
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Message 9 of 9
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Re: Hotmail emails not being received

Just for the record.  While I won't have a blueyonder address much longer, I am still able to test for the next day or so.  I did do a test from an outlook.com address to my blueyonder address.  Note that outlook.com and hotmail.com addresses are sent via the same server set (much like the different VM domains all use one set of servers).  So from what I can tell it's not a general IP block  Blocks don't normally run based on domains, and hotmail.com currently runs with a DMARC policy of p=none, so an SPF or DMARC fail SHOULDN'T cause an outright rejection.

We really need to see the rejection message (can you get it sent via a third party email?)  These carry important information as to why VM chose to reject the mail.

Tim

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