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shiwen1355
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Home Kit will be delivered tomorrow

Hi,

My first post here !!

There's a Virgin box on the wall where we live and suppose to go live tomorrow when Kit is on the way for tomorrow's delivery.

I think I can guess what to do with cables, but my question is how Virgin Media would know if the box on the wall is working, by sending and bouncing signal I suppose?

Thank you !!

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jb66
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Re: Home Kit will be delivered tomorrow

They assume its working if it exists, there is no check to do beforehand
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shiwen1355
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Re: Home Kit will be delivered tomorrow

What if there's a problem? Would they come out?
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jb66
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Re: Home Kit will be delivered tomorrow

If it doesnt work then you would have to call up to arrange a technician visit
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shiwen1355
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Re: Home Kit will be delivered tomorrow

Not worth the headache I suppose. If it doesn't work, then I might well cancel
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jb66
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Re: Home Kit will be delivered tomorrow

It's just as difficult to cancel

shiwen1355
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Message 7 of 7
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Re: Home Kit will be delivered tomorrow

Received and easy to install (previous IT background I suppose).

The signal was there so I think outside cables are intact and safe.

Many thanks