Virgin Media Community

[shiwen1355]

Hi,

My first post here !!

There's a Virgin box on the wall where we live and suppose to go live tomorrow when Kit is on the way for tomorrow's delivery.

I think I can guess what to do with cables, but my question is how Virgin Media would know if the box on the wall is working, by sending and bouncing signal I suppose?

Thank you !!

[jb66]

They assume its working if it exists, there is no check to do beforehand

[shiwen1355]

What if there's a problem? Would they come out?

[jb66]

If it doesnt work then you would have to call up to arrange a technician visit

[shiwen1355]

Not worth the headache I suppose. If it doesn't work, then I might well cancel

[jb66]

It's just as difficult to cancel

[shiwen1355]

Received and easy to install (previous IT background I suppose).

The signal was there so I think outside cables are intact and safe.

Many thanks