Historic folders still missing in windows mail & virgin website

[DKM1]

Despite messages from Virgin, I do not have the content saved in my Email folders, purchase records, authorisation codes & so on. When I try to sync them nothing arrives & I get an up to date message. Most of the folders created in windows mail do not show on the virgin email site. Can anyone tell me what is happening? I really need these historic emails back. How stupid of me not to keep an old fashioned written record.

[Vikki_M]

Hi DKM1

Thank you for your post and welcome back to our community.

I am sorry you are still missing some historical emails.

I will send you a private message now so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can.