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Historial Deleted Emails

I need to recover a deleted item from the beginning of November but my deleted emails only go back to 1st December.  How do I extend this please?

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Re: Historial Deleted Emails

Hello

Any messages in the Trash folder that are over 7 days old are automatically deleted, so I am afraid that it isn't possible to retrieve the email you are looking for.

The infomation is here https://www.virginmedia.com/help/virgin-media-mail-how-to-delete-my-emails

Regards Mike

 

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Re: Historial Deleted Emails

Is there noo way of changing the settings so they are stored for longer?

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Re: Historial Deleted Emails

Any messages in the Trash folder that are over 7 days old are automatically deleted.

Taken from the VM help page here: https://www.virginmedia.com/help/virgin-media-mail-how-to-delete-my-emails under How to permanently delete a message from the Trash folder.

I don't believe this setting can be changed by yourself.

Also note, from the same linked help page, "If you have enabled the option to permanently remove deleted messages within the email settings, you will not be able to recover the message once it has been deleted. It is recommended that you do not use this setting."

Don't move messages to the Trash folder unless you are absolutely certain you will not need them again..




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Re: Historial Deleted Emails

Hello

There is no way of changing that option.

Regards Mike

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