on 23-09-2023 16:13
Hi Iam having a issue to login into second and third ntl email accounts as well both email adds shows ""The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.""
can someone advise what to do please..
Thanks
Gentlemen
Answered! Go to Answer
on 24-09-2023 00:06
If this is occurring in webmail can you select ⚙ > Accounts and post the error message shown against the second account. If the error message shown is the same as highlighted below then there is no need to post it here and instead follow the instruction below.
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on 24-09-2023 00:06
If this is occurring in webmail can you select ⚙ > Accounts and post the error message shown against the second account. If the error message shown is the same as highlighted below then there is no need to post it here and instead follow the instruction below.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
on 24-09-2023 16:41
Hi Mate thanks ever so much your instruction sorted my issue with second email account, now I am going to start to third one, will let you know once I am finished..
Thanks again.
Gentlemen
on 24-09-2023 17:28
Hi Mate thanks once again all my email problems sorted..just a quick question how safe is NTL emails at the moment. is worth keeping it or not..
Thanks
Gentlemen
on 24-09-2023 21:37
If by ‘how safe’ do you mean resilience to being hacked, or do you think that VM’s email provision has a long term future? If the former, then, it’s probably not significantly better or worse than most other providers, yes, it doesn’t offer multi-factor authentication, and the majority of ‘hacking’ issues are probably down to the age old issue of people using the same, weak passwords on multiple sites.
Recently VM have made efforts to improve the security somewhat, if you use an email client to access you mail rather than just the web interface, then you are required to generate a separate ‘app-specific’ password for this. And incidentally, this is also required even if you do just use the webmail provision but have more than one address - which is exactly what has tripped you up now!
As for the long term future, well it is no secret that VM no longer provide email addresses to new customers, nor allow existing customers to create new addresses, and now require even existing customers to use third party email addresses as the ‘log in’ for their Virgin Media account. When they announced these changes, they did say that they will continue to support any existing email provision, but I do think that the writing is on the wall for it. And this is fair enough really, BT have done the same, the days when an email address was an incentive to sign up with a particular provider have long since gone.
What I would suggest, is that you set up an email account with, say Microsoft (Outlook), or Google (gmail), which are free, or even pay a small sum to have your own customised address if you so wish which is entirely yours (gentleman@gentleman.org) for example. You could then start the process of gradually moving services across to this new address, or at the very least, you have it as a backup.
on 26-09-2023 08:13
Hey Gentlemen, thank you for reaching out and I am happy to hear this.
It is completely safe and there is nothing to worry about.
We do security updates all the time for this. Cheers
Matt - Forum Team
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