Hi Iam having a issue to login into second and third ntl email accounts

[Gentlemen]

Hi Iam having a issue to login into second and third ntl email accounts as well both email adds shows ""The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.""

can someone advise what to do please..

Thanks

Gentlemen

[用心棒 · Accepted solution]

If this is occurring in webmail can you select ⚙ > Accounts and post the error message shown against the second account. If the error message shown is the same as highlighted below then there is no need to post it here and instead follow the instruction below.

1. opening an Incognito / Private browser window
   
   
2. sign in here https://mail2.virginmedia.com with the authentication credentials of the problem account; in the above example it would be richard.branson@blueyonder.co.uk.
   
   If sign in is unsuccessful try the forgotten password link Forgotten your Password? | Reset Here | Virgin Media
    
3. once successfully signed into webmail go to Login to My Virgin Media | Virgin Media and select Sign in
   
   
4. select Account settings > Virgin Media Mail settings > Generate new App password
   
   NB if prompted to “Verify it is you” then follow the instruction to change your Sign in Email Address to a non-Virgin Media one. Once the verification process is complete repeat step 4
   
   
5. make a note of new App Password
   
   
6. sign out or close Incognito / Private browser window
   
   
7. now back in webmail, select Edit located adjacent to problem account; in above example that would be richard.branson@ blueyonder.co.uk
   
   
8. scroll down to Incoming server section and enter App password, noted in step 5, in Password field
   
   
9. scroll down further to Outgoing server (SMTP) and set Authentication to As incoming e-mail server
   
   
10. select Save

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[Gentlemen]

Hi Mate thanks ever so much your instruction sorted my issue with second email account, now I am going to start to third one, will let you know once I am finished..

Thanks again.

Gentlemen

[Gentlemen]

Hi Mate thanks once again all my email problems sorted..just a quick question how safe is NTL emails at the moment. is worth keeping it or not..

Thanks

Gentlemen

[Vinegar]

If by ‘how safe’ do you mean resilience to being hacked, or do you think that VM’s email provision has a long term future? If the former, then, it’s probably not significantly better or worse than most other providers, yes, it doesn’t offer multi-factor authentication, and the majority of ‘hacking’ issues are probably down to the age old issue of people using the same, weak passwords on multiple sites.

Recently VM have made efforts to improve the security somewhat, if you use an email client to access you mail rather than just the web interface, then you are required to generate a separate ‘app-specific’ password for this. And incidentally, this is also required even if you do just use the webmail provision but have more than one address - which is exactly what has tripped you up now!

As for the long term future, well it is no secret that VM no longer provide email addresses to new customers, nor allow existing customers to create new addresses, and now require even existing customers to use third party email addresses as the ‘log in’ for their Virgin Media account. When they announced these changes, they did say that they will continue to support any existing email provision, but I do think that the writing is on the wall for it. And this is fair enough really, BT have done the same, the days when an email address was an incentive to sign up with a particular provider have long since gone.

What I would suggest, is that you set up an email account with, say Microsoft (Outlook), or Google (gmail), which are free, or even pay a small sum to have your own customised address if you so wish which is entirely yours (gentleman@gentleman.org) for example. You could then start the process of gradually moving services across to this new address, or at the very least, you have it as a backup.

[Matthew_ML]

Hey Gentlemen, thank you for reaching out and I am happy to hear this.

It is completely safe and there is nothing to worry about.

We do security updates all the time for this. Cheers