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Hi, I have an issue with my secondary email account ending virginmedia.com

purpleimp
Joining in

Hi, I have an issue accessing my secondary email account ending virginmedia.com

My ntlworld.com email account is working fine.

I keep getting this message. 

Error

The provided login data to access e-mail server imap.ntlworld.com seems to be wrong. Please correct them.
 
I've tried re-setting the password to no avail, Validation of server imap.ntlworld.com failed due to invalid credentials.
Can anyone help. I've tried virgin chat 2 times to no avail. Just going round in circles. 
Thanks 
 
1 REPLY 1

Chris_W1
Forum Team
Forum Team

Hi purpleimp, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the secondary account and this is not the experience which we want you to have with us. 

I will send you a PM so that we can look into this further and see if we can get this resolved. Please look out for the PM. 

Kind regards, Chris.