Virgin Media
My Virgin Media
Mobile Your Account
@Colin1953 wrote:The provided login data to access e-mail server imap4.blueyonder.co.uk seems to be wrong. Please correct them.
E Mails still seem to be sending & receiving.
If you are seeing that error message from a VM Webmail it suggests that the Webmail account you are accessing is set up to use the Unified Mail option to manage emails from more than one VM email account within one Webmail account.
One of those email accounts is failing for some reason and giving you the error you are seeing but if emails are still be sent and received it suggests there are other email accounts set up in your Webmail account which are continuing to be accessed without a problem.
You may well need to reset the password for that problem email account. You first need to determine the specific email address which is failing and giving you that error message and then reset its password. You can see a list of the email accounts you have set up to be managed in webmail by following steps 1) to 4) in the instructions below on how to Step 2 below.
Step 1 - To reset the password
Sign into the "My Virgin Media" account (not the webmail account) for that problem email account by entering the (presumably Blueyonder) address in this link https://virginmedia.com/my-virgin-media and then enter the current password for that email account when prompted.
Once you have signed in click on the "Account settings" tab and then the "Account details" tab. On that page you will see the option to edit the password.
Change it something you have not used before, then sign out and wait 20-30 minutes before trying to access the email account again
Step 2 - Update/edit the password for that email account in Webmail
Then to solve your Webmail problem you need to update the password for that account in Webmail as well. (That's the "Please correct them" instruction in the error message.)
- Sign into the webmail account that is giving you that error.
- Click on the cog symbol
- Then click on Accounts in the right hand menu
- You should see the email accounts that are being managed within that webmail account.
- Click on Edit to the right of the address whose password you recently updated
- Scroll down the new pop up window until you see heading Incoming Server
- Under that heading you'll see a box labelled Password - enter your new password into that box.
- Scroll down to the Outgoing Server section to check you do not have to update that as well - but if it is greyed out so just leave it
- Click on Save and all should be ok again.
While I'm at it, VM recommend that VM email accounts for all their legacy domains (Blueyonder.co.uk, Ntlworld.com and Virgin.net) should be using the Virgin Media servers not the old servers such as Blueyonder.co.uk server that you are still using.
The new settings are listed here https://community.virginmedia.com/t5/Email/Email-settings-change and you would be well advised to update the server settings in your webmail account. Again you can follow the route set out in the Step 2 instructions but in this case you will be updating the Server Name, Connection security and Port details. Also, make sure your username is your full email address
Sorry if that all sounds complicated, the Unified Mail option works well until one of the email accounts has a problem. 😉
Hope this helps.
Coenoby
@Colin1953 wrote:Not getting on very well, not sure how to see what account is showing the error ??
Follow these directions I posted earlier:
Sign into the webmail account then
- Click on the cog symbol
- Then click on Accounts in the menu
- You should see the email accounts that are being managed within that webmail account.
Looking down the list of email accounts, you should see an error message such as this against the email account that is giving the error. (Or It may say "account disabled".) You may have to hover your mouse over the account before it displays the triangle and the error.
Coenoby
