My apologies once again that we were not able to re-activate the mailbox for you, and so you were unable to obtain and transfer any important emails.
While we appreciate that you have had the mailbox for some time. The mailbox itself should have been deleted and removed from service within 90 days of the broadband account being closed, as we detailed within the Terms & Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you."
We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice."
I can only apologies that you had access to the mailbox and it remained active for you much longer than we advise customer and that it should have ceased within 90 days of the broadband account closing.