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Bigyoz2020
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Help with deleting Blueyonder addresses

Hello all!

Having difficulty deleting unused Blueyonder aliases. When I choose 'Delete account' and confirm - I get 'Oops, something's broken......We're sorry this isn't the page you wanted...'

Is it something to do with the fact that Blueyonder aliases are old hat now?

Can anyone help?

Many thanks.

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HowardML
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Re: Help with deleting Blueyonder addresses

You can't delete them. That facility was withdrawn ages ago. VM can delete them but I warn you if you ask them to do it you are at risk of losing your BY e-mail completely; everything from the address to the mails which are on the VM servers. Irretrievable. The process is hit and miss. Don't say you haven't had this explained to you.


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Bigyoz2020
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Re: Help with deleting Blueyonder addresses

'That facility was withdrawn ages ago...'

 But the  links to the facility are still in the profile management pages... poor UX, in my opinion.

Are there any VM techs on here who can help or do I need to ring 150...?

 

Thx.

 

 

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John_GS
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Re: Help with deleting Blueyonder addresses

Hi Bigyoz2020

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply.

 

We can do this for you provided the email addresses you're wanting deleting are not the primary email address.

 

If they're not, please let me know and I'll sort 🙂

 

Kind regards,

John_GS
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Bigyoz2020
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Re: Help with deleting Blueyonder addresses

Thanks, - is there a way to private message you?

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John_GS
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Re: Help with deleting Blueyonder addresses

Is the email addresses you're wanting to delete the primary one?

 

Kind regards,

John_GS
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Bigyoz2020
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Re: Help with deleting Blueyonder addresses

No, secondary/aliases

 

Thanks.

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John_GS
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Re: Help with deleting Blueyonder addresses

Thanks for coming back to me.

 

I'll send you a PM now

 

Kind regards,

John_GS
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