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RoboB3
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Help to close down an old ntlworld email address

Looking for help to close down an old ntlworld email address as I am being bombarded by spam and clearly hacked messages . I had set up message forwarding to another account and it is there that all the messages are being received from my ntlworld address.

I am no longer a virgin media customer as they do not provide services in my area and it was so long ago that I have no records of the account numbers etc.

 

Thanks

 

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Ayisha_B
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Re: Help to close down an old ntlworld email address

Hi @RoboB3,

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear this.

 

Usually email accounts are deleted 90 days after you close your account so we may need to raise an IT ticket to get this deleted for you if it is still active. 

 

I am going to pop you a PM now so we can grab some details from you 🙂 

 

 

Ayisha_B
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Ayisha_B
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Re: Help to close down an old ntlworld email address

Hi @RoboB3,

 

Thank you for confirming those details via PM. 

 

I have sent off a request to our IT Team so that the email address can be permanently deleted. This has been raised under the reference: P010560660

 

As soon as our IT Team have let me know that they've deleted the mailbox, I will pop back here with confirmation 🙂

 

Kind regards,

Ayisha_B
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RoboB3
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Re: Help to close down an old ntlworld email address

That's great - really appreciate your help .

 

Thanks

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Ayisha_B
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Re: Help to close down an old ntlworld email address

My pleasure 😄

Ayisha_B
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Ayisha_B
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Re: Help to close down an old ntlworld email address

@RoboB3

 

Wow, I've had a response from IT already- they've advised the mailbox has been deleted 🙂

 

Speedy!

Ayisha_B
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