My mum has an ntlworld.com email account from a VM subscription years ago. She’s left, but there are a couple of things still using that address.
Recently her ntlworld email was hacked, and VM customer service have not been helpful in securing it, telling her they have to send her a letter to verify herself. In the meantime her ntlworld email account is being used and she is unable to recover the password through the site.
can someone please help me with how I can get it deactivated completely?