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DanB27
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Help me close ntlworld account.

Hello

My mum has an ntlworld.com email account from a VM subscription years ago. She’s left, but there are a couple of things still using that address.

Recently her ntlworld email was hacked, and VM customer service have not been helpful in securing it, telling her they have to send her a letter to verify herself.  In the meantime her ntlworld email account is being used and she is unable to recover the password through the site.

can someone please help me with how I can get it deactivated completely? 

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Steven_L
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Re: Help me close ntlworld account.

Hey DanB27,

 

I can get this looked into for you and deleted from our system, I will pop over a private message, so that we can confirm the details and get this done for your mum.

 

Regards

Steven_L

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