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Aal-50
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Help deleting old ntlworld email address

3 weeks ago

Hi

i moved house 6 years ago and my old ntlworld email is still active.  I’ve been getting tremendous amounts of spam lately. Can you please help with deleting this?  My husband set up the emails for himself, me and our two kids - he has since passed away. Can you assist please.

 

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John_GS
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Re: Help deleting old ntlworld email address

2 weeks ago

Hi @Aal-50

 

Firstly condolences from all at Virgin Media.

 

Welcome to the community and thanks for the post. My apologies for the delayed reply and indeed the email issues. 

 

I'll PM you now to get some details and then raise it with IT to delete the email account.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Help deleting old ntlworld email address

2 weeks ago

Hi @Aal-50

 

Thanks for joining me on PM. I've raised this for you with IT, under reference P010412345. 

 

IT will delete the emails within 5 working days

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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