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gmillar
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Help -My old ntlworld email account keeps getting hacked.

Hi there.  I’ve got an old ntlworld account I just don’t use, but it keeps getting hacked and sending spam emails.  How do I just close it down for good?

thanks.

G

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David_Bn
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Re: Help -My old ntlworld email account keeps getting hacked.

Good Morning gmillar,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with an old ntlworld E-Mail account, is the E-Mail address a part of an active account with Virgin Media?

 

I'd also like to know if this is the primary E-Mail account of if this is secondary. If this is secondary, you would be able to remove this yourself within your self-care account

 

Drop a response below and we'll be happy to assist further if required

 

Kindest regards,

 

David_Bn 

gmillar
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Re: Help -My old ntlworld email account keeps getting hacked.

Thanks David,

where do I get the details of primary or secondary emails?  If I log into my email, it’s the account that opens up, so I think it’s active and think it’s primary.

David_Bn
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Re: Help -My old ntlworld email account keeps getting hacked.

If you log into the self-care account you will be able to see what addresses are secondary E-Mail accounts on your subscription and will be able to manage them from there - will give you the option of delete.

 

Go to My Proifile > Manage accounts.

 

This should advise you if this is secondary and if you can delete it

 

Kindest regards,

 

David_Bn

gmillar
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Re: Help -My old ntlworld email account keeps getting hacked.

I’ve done that and it looks like it might be the primary account, as it says “you have 2 additional accounts” then lists the accounts I set up for my dad and my son.  No mention of my ntlworld account.

David_Bn
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Re: Help -My old ntlworld email account keeps getting hacked.

Thanks for coming back to me,

 

Let's see what we can do via a private messaging conversation

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn