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JNH
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Help I'd like an old Blueyonder email account shut down

I've got an old Blueyonder email account it wasn't shut down after 3 months of leaving Virgin as I'd been told would happen. I've still got access to incoming emails I noticed it had been hacked a couple of months ago, so I've now been through the long process of removing and changing all connected logins accounts etc. I now would like it deleted and shut down can anyone help me please. 

Many thanks

JNH

 

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Graham_A
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Re: Help I'd like an old Blueyonder email account shut down

The VM Forum Team staff should be able to help you with that when they reach this thread, which is likely to be around this time tomorrow.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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JNH
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Re: Help I'd like an old Blueyonder email account shut down

Many thanks

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David_Bn
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Re: Help I'd like an old Blueyonder email account shut down

Not bad @Graham_A, here I am with approximately 30 minutes to spare...

 

A very warm welcome to you @JNH, please check out the purple envelope in the top right hand corner for a private message from me and we'll take it from there

 

Kindest regards,

 

David_Bn

 

 

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JNH
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Old Blueyonder.co.uk email account needing to be closed

Ive posted this before and have been told in PM's that they would be shut down by the VM technical side but that was over a week ago and they are still active and hacked... can someone please shut them down. 

Many thanks 

JNH

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Tom_F
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Re: Old Blueyonder.co.uk email account needing to be closed

Hi JNH, sorry to hear this hasn't been sorted. I'll get in touch via PM so we can try to help further. 

 

Tom

 

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Tom_F
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Re: Help I'd like an old Blueyonder email account shut down

Hi @JHN, this should be sorted now. If you encounter any more problems please let us know. 

 

Tom

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JNH
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Re: Help I'd like an old Blueyonder email account shut down

Tom, Many thanks for your help it's much appreciated, I think it is resolved as the accounts now seem dormant.

Best Jon

 

Tom_F
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Re: Help I'd like an old Blueyonder email account shut down

Thanks for the update Jon glad it's sorted now. 

 

Tom 

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