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Having trouble sending emails on blueyonder email acount

I am unable to send any emails with my blueyonder account on all my devices .

Pc / table/ mobile

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Re: Having trouble sending emails on blueyonder email acount

You need to provide some more detail before we can offer advice.  Is the problem arising when using the webmail interface or an email client such as Outlook or Thunderbird or both?  Do you see any error messages if so what do they say (don't include your email address?

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Re: Having trouble sending emails on blueyonder email acount

I am using outlook on my pc's not sure what is on my android tablet and phone.

 Thanks

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Re: Having trouble sending emails on blueyonder email acount

On my outlook a box appears asking for my user name and password and on my other devices it says that I dont have a network connection .

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Re: Having trouble sending emails on blueyonder email acount

Ok, we need to know the error code that is being reported to Outlook.  There is a post here: https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/m-p/32371... that should help you to find out what the error code is.

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Re: Having trouble sending emails on blueyonder email acount

Sorry struggling to find the info.The only problem is I cant send any emails on any of my devices.

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Message 7 of 9
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Re: Having trouble sending emails on blueyonder email acount

We will find it difficult to advise unless we can get the logging information we required. Do as Graham_A has asked. Do a send with Outlook with logging turned on. It doesn't matter if the send fails. We need to see how the server responds. Then access the log file (the guidance note tells you where it is) and report the VM3xx error code here if there is one.


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Re: Having trouble sending emails on blueyonder email acount

@Fudgy12  As Howard ML has posted we really need that VM error code for a definitive response.  However, we may be able to short cut the process to rule in or out one possible cause.  With due acknowledgment to our fellow VIP, please have a read of this post message 7 and follow the advice, report back here:https://community.virginmedia.com/t5/Email/Started-getting-an-email-update-email-password-message-on...

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Message 9 of 9
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Re: Having trouble sending emails on blueyonder email acount

Phoned them and its working.At the end of the day thats what you pay your money for.

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