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Having problems signing into email and myvirginmedia

paulbouch
Tuning in

HI All

Since a recent password change, I can't log into myvirginmedia or my Virgin TV Go app. Says username or password incorrect, even though I can sign into my email just fine.

If i try and change password, I then get the following :

You can’t reset your password online right now, as you don’t have additional details set up on your account.

To reset your password, please contact us and one of our team will help you.

Any ideas?

Paul 

2 REPLIES 2

Nathan_B
Forum Team
Forum Team

Hi there @paulbouch 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having some issues with logging into your online account. I'll certainly be happy to take a look at this for you. 

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Nathan_B
Forum Team
Forum Team

Thanks for the update @paulbouch 😊 Glad to see that this issue has now been resolved.

Please let us know if you need anything further, we're always happy to help.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules