@BallistiX09 wrote:
Ahhh right fair enough, had a feeling it seemed a bit off that they’d just close down an account for no reason.
I’ll let him know, thanks!
The best advice you can give him is to start a new email account with another provider, and let all his contacts know the new address.
The Virginmedia email system is clearly broken. Whether that may be due to hacking, incompetent management or equipment failure, the result is the same. It just isn't giving a proper service particularly for the older email addresses.
Since VM stopped issuing new email addresses and tightened up on orphaned accounts, it's pretty clear that they would prefer customers to go elsewhere for their email services .