I have been in the course of changing to use a new email account, in the knowledge that my parents are closing their Virgin Media account (such that I could expect to lose access at some point in the coming months to my ntlworld account).
Around the same time, I received some spam emails from attempted hackers to my ntlworld account, coinciding with attempts to access other accounts eg social media etc. - it appeared that my account had been compromised. Changing passwords and other recommended security steps gave the impression that the hack was contained and for a few weeks I was then able to access my account as normal.
However, in the last couple of days I’ve no longer been able to login to my account, and my email address is not recognised if I go down the ‘forgotten password’ route.
I’m worried that my email account may have been hacked, although it may simply be that the account is now closed in accordance with the closure of my parents Virgin Media account (although I note that they are yet to lose their emails). How can I work out what has happened to it?
