Hi there @joanna1234
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your account and I would be happy to take a closer look into this with you via a Private Message.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
