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Hacked

GBW1
Joining in

I need to permanently close an old ntlworld email account which I think has been hacked.

1 ACCEPTED SOLUTION

Accepted Solutions

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @GBW1, and a very warm welcome to you!

Sorry to hear of the hacking of an old NTL World account.

Check out the envelope in the top right hand corner for a private message from me, and I'll look into this for you

Kindest regards,

David_Bn

See where this Helpful Answer was posted

4 REPLIES 4

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @GBW1, and a very warm welcome to you!

Sorry to hear of the hacking of an old NTL World account.

Check out the envelope in the top right hand corner for a private message from me, and I'll look into this for you

Kindest regards,

David_Bn

Carley_S
Forum Team
Forum Team

Thank you for joining us on private message @GBW1 

Glad to hear that David was able to get this resolved for you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley

Please can you contact me as this has also happened to me, haven't been with VM for 7 years and still haven't closed NTL email. Has now been hacked.

Hi @lstone 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear what's happened 😔

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel