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HanleyJ51
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Hacked

Someone’s hacked my NTL email account and now I am receiving no emails at all.  I can see emails in my account prior to being hacked.  How do I get control of account again.  It’s casing me problems resetting all my other accounts.  I’ve been informed by the bank someone’s spent of £1,500 of my money.  Without my email I can’t reset anything. 

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Graham_A
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Re: Hacked

First thing to do is use the Forgotten password link to change the password on the account - 

virgin-media-reset-username-and-password 

Then follow all the steps in this help page: virgin-media-mail-my-email-has-been-hacked 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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